Update: 07/03/2022
This morning our wee boy tested positive so we are back isolating again. We only finished the last lot of isolation on Saturday!
I have packed up all orders received with the exception of a couple from this morning. I will be in touch if your order has been affected.
I'm pretty resilient but I will need to take a break from sending orders again to focus on my family, I will email out again once I am able too (hopefully in 10 days time).
Ngā mihi,
Rebecca
xx
Update: 25/02/2022
Unfortunately our family, like many others out there now have a COVID case in their home. Due to my husband testing positive and the fact our bathroom renovation starts on Monday I will need to temporarily suspend sending orders from 12pm this Saturday 25th February for one week.
You will still be able to order after then but at this stage I won’t be able to send anything until Monday 7th March due to not being able to access my home where I work from.
Just a note I am well and have returned a negative RATS test. So I will send what orders have been received up until now, these will go on the courier on Monday 28th Feb. And also my husband is now isolating away from our home where we are based. If you have any questions please do let me know.
It’s incredibly challenging out there for a lot of people at the moment and we are fortunate to have a safe place to isolate. Please look out for your family, friends and neighbours!
Stay safe and well.
Rebecca xx
Update: 28/02/2021
Level 2/3 - As I am based in Auckland and working from home I am still operating as normal (although a little slower with two kids around). Please do allow for potential delays with the couriers.
Update: 14/02/2021
Level 2/3 - As I am based in Auckland and working from home I am still operating as normal (although a little slower with two kids around). Please do allow for potential delays with the couriers.
Update: 12/08/2020
As we are based in Auckland we are now operating at Level 3. I can fortunately pack and dispatch your orders without contact with other people. All orders will be processed and dispatched in 2 working days. Please be aware there will potentially be delays with the couriers.
Update: 12/05/2020
Please be aware there are some delays with the couriers as many businesses are up and running again.
I use both NZ Couriers and CourierPost for delivery, due to the massive backlog with CourierPost I have been trying to use NZ Couriers where I can as they are a little quicker currently.
To keep up to date on your package please use the tracking link in your confirmation email. Unfortunately I can't chase up individual orders at this time, as much as I wish there was something I could do! You can open an online enquiry on both couriers website's if your package was dispatched more than 10 working days ago within Auckland or 5 working days ago within the rest of the country.
Thanks for all your support!
THIS IS NOT GOODBYE, IT'S SEE YOU SOON.
To all of you wonderful people,
I have decided to close the store for the duration of the our shutdown period.
You can still place an order but please be aware that it won't be proceeded and shipped until we receive the ok to do so. In the meantime the website is open for you to browse.
And the return policy will be adjusted to allow for this delay, it will change to 7 days from the date you receive your goods rather than from the date of purchase.
If you have any product questions or queries please feel free to send me an email. hello@thenaturalco.nz
Thanks again for all your support durning this time. Let's all stay home to flatten the curve. Look after each other.
Take care,
Rebecca
x