30% off Goodbye Sale T&C's
30% off all products (excludes Wooden Drying Racks Christmas Trees and Peg Racks, Gift Cards, Gift Boxes and Kits). Min spend $25. While stocks last, no rain checks. Discount does not apply to shipping costs. Sale is while stocks last.
Payment
We offer the following four ways to pay, PayPal, Zip and bank deposit.
Shop Pay
Select Shop Pay at the checkout, and you will be taken to the order review page. If you use the Shop app, then you will be prompted to verify your purchase through the app. If you use only Shop Pay, then they can verify their purchase with a unique six-digit code that they receive in a text message or email. You can set this up to pay via your chosen bank card.
PayPal
Select PayPal at the checkout to securely pay using your credit card or using your PayPal account. PayPal SSL technology to keep your information safe. In addition, when you send a payment using PayPal, we won't receive sensitive financial information like your credit card or bank account number.
Zip (Previously called PartPay)
Your order must be a minimum of $149 to use Zip.
At the checkout select Zip, it will take you to their secure website to login or sign up to Zip. Pay the first 25% using your Visa or Mastercard. Then pay the rest off 25% at a time every fortnight. Pay no fees and no interest ever (unless you miss a payment. Zip will text and email you the day before they take the instalment payment. For more information on Zip please click here.
Bank Deposit
Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account. The payment information is displayed on the order status page, after you have placed your order.
Newsletter Sign Up
Sign up to our newsletter and get 10% off your first order with the code WELCOME, you must enter it at the checkout to receive your discount. Minimum spend of $25 exc shipping. The 10% off applies to most products with the exception of our Eco Kits, Wooden Drying Racks (The Tower & Grandad), Wooden Peg Racks & Shelves and Christmas Trees. Limited to one use per customer.
Gift Cards
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
If you want to buy a gift card for someone else, then you need to forward the gift card email to the recipient.
Please note if you pay by Bank Deposit your gift card will not be sent until your payment has cleared.
Gift cards are valid for 12 months from the date of purchase.
FAQ
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
How can I check my balance?
If a gift card is associated with your customer account, then you can check the balance by using the link provided in the gift card email.
Can gift cards be reloaded?
No, you can't reload a gift card.
Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
Privacy
We value your privacy, if at any time you wish to unsubscribe from our emails please email us at hello@thenaturalco.nz or press the unsubscribe button on the email. We also do not share any of your personal information with anyone.
Giveaways
- Promotions are in no way sponsored, endorsed or associated with Facebook or Instagram.
- By entering a promotion, you agree to these terms and conditions.
- All entries will be subject to Facebook’s terms of use which can be found, here.
- Only New Zealand residents are eligible to enter promotions.
- No responsibility will be accepted for entries lost or delayed.
- The Natural Co. Limited reserves the right to redraw winner/s after five working days, if it has not has correspondence with winner/s.
- To enter the giveaway draw, you must like and comment on the original post on The Natural Co. Facebook page and/or Instagram page.
- Comments on shared posts will not be accounted for.
- Only entries received before the advised deadline will be eligible for the draw.
- Unless otherwise stated, only one comment/entry will be counted per person.
- No bulk, third party or consumer group entries will be accepted.
- The winner/s of each giveaway will be drawn randomly by The Natural Co., after the advised deadline.
- Limit of one prize package per person.
- The winner/s of each prize package will be announced publicly on The Natural Co. Facebook and Instagram pages.
- All prizes are non-transferable, non-refundable and cannot be exchanged for any cash alternatives.
- Prizes will be deemed to be accepted once The Natural Co. and the winner/s have established contact and The Natural Co. has verified any details necessary in accordance with these terms.
Please note that prizes for Facebook and or Instagram giveaways not claimed within 10 working days of notification may be redrawn.
Winner/s are notified by either email, or on the Facebook and or Instagram pages.
Please allow 10 working days for your prize to arrive once you have made contact and supplied delivery address.
Review & Get a $5 Gift Card Promo
Limited to one review per person for the month of November 2019. Gift cards are valid for 3 months from the date of issue and there is no minimum spend. Please note reviews must be based on your personal experience with the product, they will be monitored to make sure they are genuine. Your email address will not be displayed on the review.
Shipping
Free standard shipping within New Zealand for all orders over $149. With the exclusion of large items that will incur a large item shipping cost, see below.
$9 flat rate standard shipping within NZ for all orders under $149 excludes Non Urban/Rural Delivery.
$13 flat rate shipping for North Island Non Urban/Rural Delivery and $15 flat rate shipping for South Island Non Urban/Rural Delivery.
To check if your address is classified as Non Urban/Rural please use the NZ Couriers address checker here: http://www.nzcouriers.co.nz/checkit/
Large Item courier cost (Large items include Tower Dryer, Grandad Dryer and Woven Baskets).
Auckland - $0 - Standard rates apply for orders under $149
North Island - $20
South Island - $30
If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference
We do not ship to PO Box addresses.
Please allow up to 2 working days for your order to be processed. You will receive an email to confirm your shipment with tracking details.
Delivery time is usually 2-3 working days depending on your location and a signature is required. Please allow extra time for delivery to rural areas.
We do apologise at this stage we do not currently ship internationally.
Returns
If you are not happy with your purchase please contact us. We will provide you with a refund or an exchange only if the goods are returned within 7 days of receiving your order and meet the following conditions.
- The items must in a re-saleable condition with the packaging intact.
- The goods cannot have been opened, used or damaged.
Please note the courier/postage costs will not be refunded for any change of mind purchases and return courier/postage costs are at your expense and risk. Items must be received by us in the same condition as you received them.
If you order was over $149 and you received free shipping you will have a $9 shipping charge deducted off your refund to cover the shipping costs.
If the goods are faulty or are different from what you ordered please contact us within 7 days to organise a replacement. We will reimburse the postage costs of the items being returned to us.
Please note all sale items are deemed a final sale and cannot be returned for a refund or exchange unless deemed faulty. Please further note that we are not obliged to accept returns simply if you have changed your mind or no longer want the goods. We will meet our obligations under the Fair Trading Act.
Pricing
If an item is advertised for sale at a particular price on the The Natural Co. online store, The Natural Co. reserves the right to let our customers know that there has been a mistake and the item is actually more expensive than advertised. The Natural Co. does not have to sell the item for the advertised price in the event that it is a genuine mistake. This is in compliance with the Fair Trading Act 1986. The Act protects the consumer against being mislead or treated unfairly by retailers. It also protects retailers when genuine mishaps occur with pricing errors.